Client Advisor, Holt Renfrew Calgary

About MaxMara

MaxMara is a globally recognized luxury fashion house known for its timeless sophistication, expert tailoring, and iconic outerwear. Rooted in Italian craftsmanship, the brand blends classic elegance with modern design to create pieces that empower confident, stylish women around the world.

CORE RESPONSIBILITIES:

Customer Service

• Assist stylists in the absence of store management
• Actively builds client confidence by creating an engaging, interactive experience
• Gain new clients meeting conversion goals and continues to service the existing client base
• Resolves customer service issues swiftly
• Ensure customers’ needs are surpassed without hesitation.
• Consistently meets/exceeds both store and individual sales goals, including KPI’s
• Maximize the customer experience
• Maintain a positive outlook and professional demeanor while supporting company initiatives

Staff Partnership

• Promotes a positive working environment through effective communication amongst peers, Management, and Corporate Office

Operations

• Consistently adheres to company policies and procedures
• Possesses working knowledge of POS system
• Communicate all store-related issues to the Store Manager when unable to solve them on their own
• Performs opening/closing duties as required
• Uses time effectively when not servicing clients
• Accountable for protecting MaxMara assets and minimizing shrink

Store Visuals

• Maintains a clean working environment and ensures the presentation of the product is consistent to standard
• Is fully knowledgeable of the product

Required Skills/Education:

• Minimum 2-4 years of Retail experience; luxury a plus
• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
• Strong interpersonal, organizational, and communication skills
• Able to work independently as well as collaboratively
• Proficient computer skills

Max Mara is an Equal Opportunity Employer. M/F/D/V